Poor Call Quality or Choppy Audio

Choppy or poor-quality audio calls mean that while the call is still connected, you are only able to catch snippets of what the person on the other end is saying. It is like words cut in and out, making it hard to follow the conversation.

VoIP Troubleshooting for Choppy Call Audio or Poor Call Quality

Usually, the main culprits behind poor call audio are latency, jitter, and insufficient bandwidth. So to diagnose and fix choppy VoIP calls, perform the below-mentioned steps.

Check Speed

Run an internet speed test to know whether you have sufficient bandwidth for your VoIP calls.

Prefer Wired over Wireless

It is a common recommendation to use a wired ethernet connection for VoIP phones or adapters. This is because Wi-Fi connections are often susceptible to interference, leading to jitter.